Privacy Policy

Last Updated: 15 November 2025

1. Introduction

Welcome to Lanwin Premier. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://lanwin.my/, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully.

By using the Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data You Provide to Us: We collect personally identifiable information that you voluntarily provide to us when you use our “Book Appointment” form or otherwise contact us directly. This information includes:

  • Full Name
  • Email Address
  • Phone Number
  • Preferred Location (Petaling Jaya or Seremban)
  • Service of Interest (e.g., Bespoke Suit, Wedding Suit)
  • Preferred Date and Time
  • Any other information you provide in your message

Derivative and Usage Data: Our servers, in conjunction with services like Google Analytics (GA4), may automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Cookies and Tracking Technologies: We may use cookies and other tracking technologies to help customize the Site and improve your experience. We use this data to analyze site traffic, track user engagement, and understand the performance of our content (e.g., clicks for “wedding suits pj”).

3. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we may use your information to:

  • Schedule and confirm your private consultation or fitting.
  • Respond to your inquiries and provide customer support.
  • Provide our VVIP & Discreet Tailoring services, including at-home or office visits.
  • Analyze website usage and trends via Google Analytics (GA4) and Google Search Console (GSC) to improve our website and service offerings.
  • Send you marketing or informational content about our services, new fabrics, or journal entries, from which you may opt out at any time.
  • Coordinate with our trusted partners for after-sales services, such as your complimentary first dry-cleaning.

4. How We Share Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

  • VVIP & Discreet Service: All information related to our VVIP clients is handled with the utmost discretion and confidentiality, as promised by the service.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as website hosting, data analysis (e.g., Google Analytics), and partners who assist in our after-sales service (e.g., trusted dry cleaners).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Third-Party Links

The Site, particularly our blog (“The Journal”), may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. We are not responsible for the privacy practices or the content of these third-party sites.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Your Rights

You may have the right to access, correct, or delete your personal information. If you wish to make such a request, please contact us using the information below.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

  • Lanwin Premier (Seremban HQ)
    • Address: 27, Jalan Era Square 3, Era Square, 70300 Seremban
    • Phone: +60 12-520 7689
  • Lanwin Premier (Petaling Jaya)
    • Address: Tropicana Avenue, Petaling Jaya (By Appointment)
    • Phone: +60 12-366 6689